Podcast: Ep#189 “We need our franchisees to be prepared to hustle, they need a tender caring touch and the tenacity of a bulldog” (ft. Matt Fitton Co-CEO and Founder of Nurse Next Door Australia)

(Audio player not working? Head to our Soundcloud page to listen to all our podcasts.)

Today on Eden Exchanges we spoke to Matt Fitton, who is the Co-CEO and Founder of Nurse Next Door Australia. Nurse Next Door is a business offering vital in-home care and support to those in need. Listen as Matt delves into the origins of the business in Canada, how the business migrated to Australia, why it is business as usual for franchisees during the current climate and what makes the franchise model the best in the business.

Discussion Points:

Matt Fitton – Co-CEO and Founder of Nurse Next Door Australia
  • Background
    Matt discusses his background, current role and how he came to be the Co-CEO and Founder at Nurse Next Door Australia
  • The business
    Matt explains the business model, the industry and what the brand represents
  • The launch
    Matt delves into the preparation and the paperwork processes needed to convert and introduce the Canadian Nurse Next Door model into Australia
  • The current market
    Why Matt believes it is a good time to be starting a business in Australia or expanding your existing business
  • The expansion plan
    How and where the business is expanding across Australia and the key milestones and challenges Nurse Next Door has faced along the way
  • Core delivery
    How each Nurse Next Door franchisee delivers on the core values of the business and what those values are
  • Accommodating the market
    Matt talks about how Nurse Next Door is helping to relieve the overstretched government resources and providing alternatives to institutional care
  • Passion and drive
    Matt talks about his passion for the industry and the drive needed to be an operator in the in-home care sector in all aspects of support services
  • Business as usual
    Matt explains why the current climate and COVID-19 pandemic has not affected the business model negatively and how the business will continue to improve during Australia’s recovery
  • Loving your job
    What Matt loves most about Nurse Next Door and how caring for and helping others makes his day every day
  • A piece of advice 
    Matt offers some advice on becoming a franchisee with Nurse Next Door, the in-home care sector, NDIS and what to expect when owning and operating a business in Australia

Useful Links:

Company profile / Linkedin / Twitter / YouTube / Instagram / Facebook

About the business:

Known for their bold pink brand and bright pink cars, Nurse Next Door is a home care business that stands out amongst other home care companies. With the core purpose of Making Lives Better®, Nurse Next Door is passionate about making a difference and enriching the lives of the people they care for. Nurse Next Door empowers older Australians and people living with a disability, to remain independent in their own home, on their own terms and keep living life to the fullest.

Nurse Next Door offers Franchise Partners a 24/7 Care Services Platform – centralised scheduling and client support platform operating 365 days per year, 7 days a week, 24 hours a day. Designed to alleviate the administration duties of the Franchise Partner, the care services platform handles all calls, inquiries and schedules client visits allowing the Franchise Partner to focus on building their business.

Partners of Nurse Next Door Australia will benefit not only from training and support from setup and beyond but also from the substantial growth of Australia’s ageing population both now and into the future.