Podcast: Scratching the Surface (ft. Glen Hawken from Touch Up Guys)

(Audio player not working? Find all our episodes and subscribe on iTunes or Stitcher).

Glen Hawken, CEO of Touch Up Guys

In this episode of Eden Exchanges we spoke to Glen Hawken from Touch Up Guys, a mobile car detailing franchise system, about the evolution of the business, their successes, and current opportunities in the car detailing industry.

Key Points

  • The beginnings and evolution of Touch Up Guys
  • How the service works
  • Where most of the demand comes from
  • Getting the name out there & new audiences – “We’ve only just scratched the surface.”
  • Goals for the next couple of years
  • Changing customer base
  • Family values in the business
  • Customer relationships
  • Backgrounds, skills and interests of typical franchisees
  • Priorities in the business
  • Training process for franchisees
  • Where the industry is headed
  • Recruitment goals
  • Financial commitment for new franchisees
  • Applicant financing programs
  • How to contact Touch Up Guys

Useful Links

Eden Exchange


Touch Up Guys

About Touch Up Guys

Touch Up Guys are Australia’s Favourite Mobile Paint & Bumper Repair Specialists. Providing a time-convenient mobile car paint repair service for over 25 years, Touch Up Guys are proud to have provided over 2 million services and we’ve only just scratched the surface. You can trust our team of over 100 owner/operators across Australia, New Zealand and the USA.