Having Fun and Working on Their Own Terms – Interview with Dean and Kali Morgan of James’ Home Services Melbourne
Recently, Eden Exchange spoke with Kali and Dean Morgan, Regional Franchisors for James’ Home Services in Melbourne’s South-East and the Mornington Peninsula. They provided their unique insights on the business, the lifestyle benefits of the franchise and the growing market for home services in Australia.
Eden Exchange
What is your professional background? How did your career as a franchisor for James’ Home Services come about?
Dean and Kali Morgan
We have experience as business owners and managers of separate local and international businesses. After relocating to Melbourne, we wanted to do something different together, but still wanted to have a flexible lifestyle. We found that more time at work apart wasn’t making us happy. We decided that working together and on our own terms was the way to go. After visiting the franchise expo and comparing the franchises we were interested in, we decided to go with James’ as it made the most family friendly impression on us.
Eden Exchange
What makes a great franchisee stand out against fellow franchisees or even competitors?
Dean and Kali Morgan
We think it is the same for any franchise really, there is no other way to go about it. If you are doing your work lovingly and with care, it makes all the difference. It really does. It is not just about dotting every ‘I’ and crossing every ‘T’ to do the job well. It is about making it your own so in the end you enjoy what you are doing. Your customers will see this too.
Eden Exchange
What are the benefits of having your own specific region?
Dean and Kali Morgan
Sticking to working in your region helps you develop a business that is truly localised and most efficiently run, since you do not waste time travelling. Being able to work close to home and knowing your neighbourhood and community makes it easier to develop your business.
Eden Exchange
Has being your own boss helped with work/life balance?
Dean and Kali Morgan
It was important for us to choose a home based business with low overheads and a flexible lifestyle to work around family needs. With James’ we can do that. We look towards each day and the next week with optimism and have an extremely positive outlook on our work and home lives.
Eden Exchange
What is your advice for new franchise owners?
Dean and Kali Morgan
Do your due diligence and know your contractual agreements. Other than that, stick to the system and have fun. Don’t look at it as an overly complicated business. Most of the support work is handled by a team of experts, so there is no need to overthink things. Anytime you need help or advice, everyone is a phone call away and we make sure that you meet most of the James’ crew to learn about the business and what works best. It’s all taken care of, so just remember to have fun.
Eden Exchange
Have you had any stand out moments that you probably wouldn’t have had outside this career path?
Dean and Kali Morgan
With this business we can offer solutions to people that want to make a change in their lives, which is something I really enjoy doing. We think everyone deserves more flexibility and a chance to make good money. You don’t have to stick with a job you hate because it pays well. If you are spending most of your life at your day job then you should at least be enjoying it and living your life too.
Eden Exchange
Thank you for your time
Useful Links
Read more interviews about James’ Home Services
- Felicity Avitabile– Melbourne VIC
- Justin Kelly– Far North QLD
- Salman Rizvi– Regional NSW
- Hayden Miller– Regional Gold Coast QLD
Find more Franchise Opportunities with James’ Home Services
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Contact James’ Home Services to find out more about our fantastic franchise opportunities 
near you!
We love to hear from potential investees and discuss how owning your own James’ Home Service franchise is a fantastic undertaking. If you would like to speak to one of the friendly and knowledgeable team of professionals at James’ Home Services about owning your own franchise, feel free to call us on 1800 152 637 or send us a message via the form available on this page.
James’ Home Services started in sunny Queensland in 1993 and we have been delivering Gold Medal Service to our new and loyal customers across Australia ever since.
