Franchise briefing with Terry Holt – Quoss Limited

Quoss: A Unique home improvement Franchise opportunity

We spoke to Terry Holt, a Quoss franchisee in Macarthur Square. Terry discussed his franchising journey and provided some unique insights on the Quoss business.

Quoss, an Australian-owned company, have been manufacturing showers, bathroom and kitchen taps for over 25 years. The business has evolved its strategy and launched a business incubation programme which is recruiting franchisees across premium retail locations in major Westfield, Stockland and other shopping centres across New South Wales.

Edenexchange
Thanks for speaking with us Terry. Can you tell us about your background and career? Why did you get in to franchising and how did you first get involved with Quoss?

Terry Holt
I was a handyman for more than twenty years and was often asked for different ideas.

People were often told…”no this can’t be done” by plumbers and other so called experts. By chance I ran across Quoss’s products. These had been extremely helpful on many jobs. I got into this Franchise mainly because my knees and shoulders aren’t what they used to be and this and I’m involved with and sell products I believe in.

Edenexchange
Which areas do you specialise in ? What drew you to Quoss products?

Terry Holt
I was often asked to renovate bathrooms or just give them a make-over, This is where Quoss products come into their own they have designed bathroom products that make installations much easier.

Edenexchange
What advice do you have for someone looking to run a franchise for the first time? What’s the key message you tell new franchisees?

Terry Holt
Listen to what Quoss have to say, they know what it takes to build a business.

Edenexchange
What sort of reactions to Quoss products have you had from customers? Do customers find it a simple process to install the Quoss products?

Terry Holt
All are very positive. Most clients prefer to install them by themselves and I am more than willing to assist on the phone if required. Also, we have a video running in the store which is handy as it provides instructions, so customers can go away and apply the products with more confidence.

Edenexchange
What type of support does Quoss provide once a new franchisee starts?

Terry Holt
Anything and everything that is required. From the start , Quoss has helped me find a suitable site, set up the shop and even helped alter the layout a week later.

They’ve also been actively marketing my business, assisting in getting clients to the store, including limited time promotions, gift giveaways, paid advertising and of course loads of sales training and advice.

Edenexchange
What challenges have you faced to get the business where it is today?

Terry Holt
I had a bit of a rough start with a new shopping center popping up nearby that took prospective customers, but thanks to the strong encouragement and support from Quoss I am still on track to reach my expected goals.

Edenexchange
What Quoss products have you used yourself? Which products are the best-sellers and which do you recommend?

Terry Holt
In my Macarthur store the top sellers to date are the Aroma freestyle and the Giraffe. I personally have used the Aroma shower and found it to be everything I expected, making it easier for me to sell.

Edenexchange
What’s the most interesting part of your job? What drives you to do what you do?

Terry Holt
It’s the people I’m in contact with. I enjoy explaining to people what each product is about and giving them sound advice.. I still think there is a lot more to learn about retailing and effectively selling the products, but it is an exciting challenge.

I am a challenge driven person so overcoming the immediate hurdle of reduced foot traffic in the center is what is driving me at present.

With some marketing know how and support from Quoss, we are on the way to getting some amazing results.

Edenexchange
Thank you for your time Terry

 

About Quoss

Quoss has been manufacturing showers and bathroom and kitchen taps for over 25 years, and continuously invest in research and development for superior technological products.

If you are interested in a Quoss franchise and want to find out more about Quoss’s Business Incubation programme and retail expansion please click here.

For further information call (+61 2) 9684 5009 or visit their website at http://www.quoss.com.au/about-us.